Privacy Policy
Last Updated: August 31, 2026
1. Introduction
Welcome to FicBox ("FicBox," the "App," "we," "us," or "our").
FicBox is operated by the FicBox Development Team and provides fiction reading, story discovery, reading management, and related content services.
We respect your privacy and are committed to handling information responsibly. This Privacy Policy explains what information may be collected when you use FicBox, how we use and protect that information, when it may be shared, and the privacy rights and choices available to you.
By accessing or using FicBox, you acknowledge the practices described in this Privacy Policy, subject to applicable laws and regulations.
If you do not agree with this Privacy Policy, please discontinue use of the App.
2. Scope of This Policy
This Privacy Policy applies to FicBox and the fiction reading, content discovery, reading management, and related services currently available through the App.
FicBox allows users to access its core reading experience without providing account registration information.
The information we process depends on how you interact with FicBox, the features you use, and the technical services required to operate and improve the App.
3. Age Requirements
FicBox is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
For users located in the European Union or the United Kingdom, the applicable minimum age may be 16, unless a different age or parental authorization is permitted under local law.
If we become aware that personal information has been provided by a person who does not meet the applicable minimum-age requirement without appropriate parental or guardian authorization, we will take reasonable steps to remove the relevant information.
Parents or legal guardians who believe that a child has provided personal information to FicBox may contact us at:
contact@ficbox.cc
4. Information We May Collect
The information processed through FicBox primarily consists of technical information, App usage information, analytics and diagnostic information, and information voluntarily provided when contacting us.
4.1 Device and Technical Information
When you use FicBox, certain technical information may be generated automatically.
Depending on your device and the services used by FicBox, this information may include:
Device model;
Operating system and operating system version;
App version;
IP address;
Device language or general regional settings;
Network and connection information;
Technical identifiers generated by the App or service providers;
App performance information; and
Crash and diagnostic data.
This information helps us operate FicBox, maintain technical stability, diagnose problems, and improve App performance.
4.2 Reading and Usage Information
We may process information about how users interact with FicBox, including:
Stories or chapters opened;
Reading-session activity;
General reading progress;
Features accessed or used;
Content-discovery interactions;
App navigation patterns; and
General engagement information.
This information helps us understand how FicBox is used and improve the reading and content-discovery experience.
Where reasonably practicable, we may use aggregated or de-identified information for product analysis and service improvement.
4.3 Analytics and Diagnostic Information
FicBox may use Google Analytics for Firebase to understand App usage, performance, feature engagement, crash events, and technical issues.
We may also use Amplitude to analyze usage patterns and understand how users interact with different parts of FicBox.
Information processed through these services is used for analytics, diagnostics, performance measurement, and improvement of the App and its features.
4.4 Information You Voluntarily Provide
If you contact us for customer support, privacy requests, bug reports, or other inquiries, we may receive information you choose to provide, such as:
Your email address;
Information contained in your inquiry;
Device or App information you provide to help diagnose an issue; and
Other information you choose to include in your communication.
We encourage users to avoid providing personal information that is not necessary for us to address their request.
5. How We Use Information
We may process information for the following purposes.
5.1 Providing and Maintaining FicBox
Information may be used to:
Deliver fiction and chapter content;
Provide and maintain reading functionality;
Support content discovery;
Maintain applicable reading preferences or progress;
Ensure App features operate as intended; and
Respond to user requests.
5.2 Improving the User Experience
Usage and analytics information may be used to:
Improve content discovery;
Optimize the reading interface;
Improve navigation and usability;
Evaluate feature performance;
Improve loading speed and technical performance;
Identify and resolve technical issues; and
Develop or improve FicBox features.
5.3 Security and Service Integrity
Technical and diagnostic information may also be used to:
Identify abnormal App behavior;
Diagnose crashes and errors;
Detect misuse or technical attacks;
Protect App stability; and
Maintain the security and integrity of FicBox and its supporting infrastructure.
5.4 Customer Support
Information voluntarily provided through support communications may be used to:
Respond to inquiries;
Investigate reported issues;
Diagnose technical problems;
Process privacy-related requests; and
Improve our support experience.
6. SDKs and Similar Technologies
FicBox may use software development kits ("SDKs"), local device storage, analytics technologies, or similar technical mechanisms to support App functionality and performance.
These technologies may assist with:
App operation;
Content delivery;
Performance measurement;
Crash analysis;
Technical diagnostics; and
Usage analytics.
Where device or operating-system privacy controls apply, FicBox respects the permissions and choices available through those controls.
7. Third-Party Service Providers
FicBox may rely on third-party service providers to support cloud infrastructure, analytics, diagnostics, content delivery, and customer service.
These providers may process limited information as reasonably necessary to provide their services to FicBox.
Amazon Web Services (AWS)
Amazon Web Services (AWS) may provide cloud infrastructure, storage, content delivery, and other technical services supporting FicBox.
Google Analytics for Firebase
Google Analytics for Firebase may process App usage, analytics, performance, crash, and diagnostic information to help us understand and improve FicBox.
Amplitude
Amplitude may process analytics-related information to help us understand general usage patterns, feature interactions, and user experience.
Zendesk
Zendesk may be used to support customer-service and support-ticket functions.
Where applicable, support-related information may generally be retained for approximately 90 days, subject to legal, security, operational, or dispute-resolution requirements.
We expect service providers processing information on our behalf to maintain privacy and security safeguards appropriate to the nature of the information they process.
8. Information Sharing and Disclosure
We do not sell personal information to unrelated third parties.
Information may be disclosed or processed in the following circumstances.
Service Providers
Information may be processed by the service providers described above when reasonably necessary to provide infrastructure, analytics, diagnostics, content delivery, or customer-support services.
Legal Requirements
We may disclose information where we reasonably believe disclosure is necessary to comply with:
Applicable laws or regulations;
Valid legal processes;
Court orders;
Government or regulatory requests; or
Other legally enforceable obligations.
Where permitted by law, we may evaluate the validity and scope of such requests before providing information.
Protection of Rights and Security
Information may be disclosed where reasonably necessary to protect the security, legal rights, property, or integrity of FicBox, our users, our service providers, or others.
Business Transfers
If FicBox or relevant assets are involved in a merger, acquisition, restructuring, financing, sale, or similar transaction, information associated with FicBox may be transferred as part of that transaction.
Where required by applicable law, appropriate notice will be provided if such a transaction materially affects how user information is handled.
9. International Data Processing
Information associated with FicBox may be stored or processed in the United States and Germany, depending on the infrastructure and service providers involved.
As a result, information may be processed outside the country or region in which you reside.
Where required by applicable privacy laws, appropriate safeguards for international data transfers may include:
The EU-U.S. Data Privacy Framework, where applicable;
Applicable mechanisms recognized for United Kingdom data transfers;
Standard Contractual Clauses (SCCs); or
Other legally recognized international data-transfer mechanisms.
We take reasonable steps designed to ensure that internationally processed information receives appropriate protection.
10. Data Retention and Deletion
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by applicable law or is reasonably necessary for security, regulatory, or dispute-resolution purposes.
Analytics and Diagnostic Information
Analytics, usage, crash, and diagnostic information may be retained for a period reasonably necessary to:
Analyze App performance;
Identify technical issues;
Improve FicBox; and
Maintain service stability and integrity.
Where information is processed by third-party analytics services, retention may also depend on the applicable settings and policies of those services.
Where reasonably practicable, information that is no longer necessary may be deleted, aggregated, or de-identified.
Customer Support Information
Information voluntarily provided through customer-support communications may be retained for as long as reasonably necessary to resolve the relevant request.
Support information processed through Zendesk may generally be retained for approximately 90 days, unless a longer period is reasonably necessary for legal, security, operational, or dispute-resolution purposes.
Legal and Security Requirements
Certain information may be retained for a longer period where necessary to comply with applicable law, respond to valid legal requests, protect legal rights, prevent misuse, or resolve disputes.
11. Data Security
We use reasonable administrative, organizational, and technical safeguards designed to protect information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.
These safeguards may include:
Secure data transmission using TLS 1.2 or later, where applicable;
Role-based access controls;
Restrictions on internal access to information;
Technical monitoring and security protections;
Periodic review of security practices; and
Security assessments where appropriate.
No internet transmission, software system, or electronic-storage method can guarantee absolute security.
While we take reasonable steps to protect information, we cannot guarantee that security incidents will never occur.
If you believe you have identified a security vulnerability affecting FicBox, please contact:
contact@ficbox.cc
12. Your Privacy Rights and Choices
Depending on your country or region, applicable privacy laws may provide you with certain rights regarding personal information.
These rights may include the right to:
Request information about how personal information is processed;
Request access to applicable personal information;
Request correction of inaccurate information;
Request deletion of eligible personal information;
Object to or restrict certain processing;
Withdraw consent where processing is based on consent; and
Exercise other rights provided under applicable privacy laws.
If you have voluntarily provided information to us, such as through customer support, you may contact us to request access to, correction of, or deletion of eligible information.
Privacy requests may be sent to:
contact@ficbox.cc
We may request reasonable information to verify a privacy-related request before completing it.
Users may also manage applicable permissions and privacy choices through the settings provided by their device or operating system.
Residents covered by laws such as the General Data Protection Regulation (GDPR) or California Consumer Privacy Act (CCPA) may exercise applicable rights subject to the conditions and exceptions provided by those laws.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes to FicBox features or services;
Changes to our data-handling practices;
Changes to service providers;
Security improvements;
Legal or regulatory developments; or
Other operational changes.
The updated Privacy Policy will indicate the date of the most recent revision.
If a change materially affects how personal information is collected, used, or shared, we will provide appropriate notice where required by applicable law.
Such notice may be provided through FicBox, email, or another appropriate communication method.
14. Data Controller and Contact Information
For purposes of applicable privacy laws, privacy-related matters concerning FicBox are handled by:
FicBox Development Team
Email: contact@ficbox.cc
You may contact us regarding:
Questions about this Privacy Policy;
Privacy or data-related requests;
GDPR or CCPA requests;
Security concerns;
Customer-support information; or
Other questions about how FicBox handles information.
15. Language
This Privacy Policy may be made available in additional languages for convenience.
If there is any conflict or inconsistency between the English version and a translated version, the English version will be the legally binding and controlling version, except where applicable law requires otherwise.